Frequently Asked Questions

Ordering

We don’t like you waiting and at best we deliver your Canvas print within 8 to 10 business days.
We like to make this faster within 1 to 2 days at the most.
Just shoot us a mail on support@printonn.com. We’ll take care of the rest.
Add the product to cart and then on the Cart page, apply your code above the estimated shipping cost.

Canvas Prints

Sure. You can do that. Check out our Split Canvas Product which is meant for that purpose.
Yes. You can order that. We’d like you to ask for a quotation before you place an order. Kindly send in your requirements on support@printonn.com
Yes. You can pick any colour of your choice for photo borders.

General Product

We highly recommend you to record a video before opening the product. You can still contact us at support@printonn.com and we shall initiate the refund.

Images and File Types

In such cases, you can always turn to third-party tools and convert images to our supporting format like .jpg, .png and .bmp.
Yes, we can do that albeit with some extra charges. You can check out the options in design tool under minor and major touching
Always. We respect your privacy and never share your uploaded image to anyone, anywhere. Ever.
Yes, you can change it within 24 hours of placing an order. Just send us an email at support@printonn.com but ensure the order status is not changed to production.
We recommend an image of at least 200dpi resolution for best result.
Yes. It is possible for certain products. Check the product details before you place an order to know more about it.

Shipping

We share the tracking information over an email which helps you to track order.
Our shipping partners are :
  • FedEx
  • DHL
  • Aramex

Billing